In a significant initiative to remove the difficulties faced by ordinary common users
in accessing the IRCTC website for booking Tatkal tickets and ordinary tickets over
internet in the first hour of the booking on the opening day, the Ministry of
Railways has decided to bar travel agents, web-service agents/web agents of
IRCTC from accessing the website during that period.
Under this decision, which is expected to provide increased accessibility of the
IRCTC website to the ordinary users, following instructions have come into
operation:-
a) Travel agents/web-services agents/web agents of IRCTC will not be given access
to Tatkal booking, through e-ticketing on all days between 8 A.M. to 9 A.M.
b) Travel agents/web-services agents/web agents of IRCTC will not be given
access, through e-ticketing, to trains defined in the system on their respective
opening day of Advance Reservation Period (ARP), between 8 A.M. to 9 A.M.
This passenger friendly measure comes in the wake of a large number of
complaints regarding IRCTC website not becoming accessible to common users at
the time of the commencement of the Railway reservation booking in the morning,
making it difficult to book e-ticket and Tatkal on-line.
In addition, a drive has also been launched for a period of one fortnight at all major
reservation offices to conduct special checks between 7.30 A.M. to 9 A.M. to
prevent touts/unscrupulous elements from cornering the seats/berths in the first
hour of the opening day of the advance reservation period.
The above measures have been taken to take care of the interests of the ordinary
passengers in respect of ticket booking both on-line as well as at the counters and
to make sure that berths/seats are not cornered by the touts / unscrupulous
elements.
SOURCE;IRTSA
Thursday, July 15, 2010
RAILWAYS PROVIDE INCREASED ACCESSIBILITY TO IRCTC WEBSITE FOR COMMON USERS TRAVEL AGENTS/WEB AGENTS BARRED FROM BOOKING ON-LINE TRAIN TICKETS FROM 8 AM TO 9AM
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I have an IRCTC account which is locked second time.
ReplyDeleteWhen i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.
Can someone please help me.